Your Safety Comes First
Wednesday, July 1st
While the challenges posed by the ongoing pandemic continue to evolve, we want to take a moment to reiterate our
commitment to the safety and wellbeing of our customers, store associates and communities. For everyone’s
safety, we ask
you to please adhere to the following safety precautions. Thank you, in advance, for cooperating with these
efforts.
• Cloth face coverings are required for customers and associates in our stores at all times.
• If you’re feeling unwell, please stay home, take care of yourself and shop online.
• Social distancing should be practiced at all times between all customers and associates.
As we all continue to get used to our new ways of living and working, we want to once again thank the healthcare professionals who are on the frontlines caring for our communities. Talbots proudly supports the American Red Cross and has made a donation to support their mission.
How We're Helping Others During COVID-19
Saturday, April 25th
Our hearts and thoughts continue to be with our Talbots family and communities right now during these extraordinary times.
When life changes, you notice things in new ways. We’ve probably all become familiar with every inch of our homes in recent weeks and are grateful for the comfort and safety they represent to us. And, we’ve all become increasingly aware of the personal sacrifices our essential healthcare workers – our heroes on the frontlines – make to provide care and comfort to those impacted by COVID-19.
Hospitals we reached out to expressed to us repeatedly that their entire staffs are working tirelessly around the clock, often even sleeping at the hospitals—and of the tremendous need for clean and comfortable clothing. We listened, and we knew that we wanted to help.
We wanted to share some of the ways Talbots is helping our heroes on the frontlines:
To date, we’ve shipped over 6,000 items (including yoga pants, tees and socks) from our T by Talbots collection to female workers. From doctors and nurses to dedicated administrators, these are women on the frontlines in overburdened hospitals in both Massachusetts and New York. These two states have been hit particularly hard by the pandemic, and both are states where Talbots has corporate offices.
We’re grateful for the opportunity to make an impact on the lives of these inspiring women.
Warm Regards,
Lizanne Kindler,
CEO
Our Response to COVID-19: How Talbots Is Protecting Our Community
Monday, March 30th
To our Talbots family,
We wanted to take a moment to check in and let you know that we think about you daily, and hope you're taking care of yourselves and your families. During such uncertain times, it's more important than ever to nurture your relationships and stay connected—and that's what makes our Talbots community so unique and extraordinary.
While we had originally anticipated to re-open our stores on April 1st, we continue to follow national and local guidance and anticipate that our stores will be closed for another two weeks. We'll keep you posted, and look forward to the day when we can welcome you back through our Talbots Red Doors.
In the meantime, we want to extend a very special invitation for all our customers to enjoy at . Beginning on Wednesday, April 1st–Tuesday, April 7th, our Spring Classic Awards Loyalty Event will be open to all our customers! We've planned special perks for our members and encourage you to to receive all the benefits. However, even if you don't join, you're welcome to participate in the event. Be sure to check your email this Wednesday to be the first to know what we have planned.
By the way, Wednesday, April 1st is National Walking Day. We started planning special events (that included our stores) months ago. And, while we can't all come together in the way we originally planned, we believe it will be a special moment to come together outside, and on to take a walk and participate as a community (6 feet apart) across the country. Please be sure to follow us, post and share!
In closing, we want you to know that we remain dedicated to honoring the relationships we have forged over seven decades and offer our unwavering optimism for the future. We'll keep you posted on when we reopen and will be excited to welcome you back into our stores. Meanwhile, we're here to support you if you need help with a purchase or a return, or some advice on fit—you can always speak to one of our customer service specialists at 1-800-825-2687.
Warm Regards,
Lizanne Kindler,
CEO
Tuesday, March 17th
As our customer, you are part of our Talbots family–and that's why we are reaching out to you. It goes without saying that our thoughts are with everyone affected by the global outbreak of the coronavirus (COVID-19), and that's why effective today, we've decided to temporarily close all of our stores in order to help protect our communities and contain the spread. Our stores will be closed by end-of-day March 17th, and we expect to open on March 31st.
Because the safety and well-being of our customers and associates remains our top priority, we want you to know that we're monitoring the situation closely and responding to the rapid changes every day.
We'd love for you to still visit us online at , and if you need help with a purchase or a return, or some advice on fit–you can speak to one of our customer service specialists at 1-800-825-2687.
We remain dedicated to honoring the relationships we have forged over seven decades and offer our unwavering optimism for the future. We'll keep you posted on when we reopen and will be excited to welcome you back into our stores.
And as always, keep in touch and stay connected by signing up for our .
Thank you for your loyalty.
Lizanne Kindler,
CEO
Friday, March 13th
To our Talbots Family,
I am reaching out to you directly, as the coronavirus (COVID-19) is impacting our communities more and more every day. Please know that the safety of our customers, our associates and their families is our first priority and at the very heart of every decision we make.
We are closely following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO)—and for now, it's necessary for us to change the way we live and work.
We're taking steps continuously by cleaning common areas including counters, door handles, clothing racks and registers to provide you with a healthy, safe environment. The cleanliness of our stores and offices is of the highest importance. We'll continue to monitor the situation and guidance from the CDC, as well as local government officials in your area.
As of this moment, our stores remain open and we want to make it easy for you to get what you want when you want it. At , we offer buy online and pickup in stores as well as several shipping options. And if you find yourself needing a little inspiration, follow us on .
It’s moments like these that make us grateful for our Talbots family of customers and associates. We want you to know how much we truly appreciate you.
Stay safe and healthy.
Warm Regards,
Lizanne Kindler,
CEO