Return Policy

Our Response to COVID-19: How Talbots Is Protecting Our Community






Monday, March 30th
To our Talbots family,

We wanted to take a moment to check in and let you know that we think about you daily, and hope you're taking care of yourselves and your families. During such uncertain times, it's more important than ever to nurture your relationships and stay connected—and that's what makes our Talbots community so unique and extraordinary.

While we had originally anticipated to re-open our stores on April 1st, we continue to follow national and local guidance and anticipate that our stores will be closed for another two weeks. We'll keep you posted, and look forward to the day when we can welcome you back through our Talbots Red Doors.

In the meantime, we want to extend a very special invitation for all our customers to enjoy at Talbots.com. Beginning on Wednesday, April 1st–Tuesday, April 7th, our Spring Classic Awards Loyalty Event will be open to all our customers! We've planned special perks for our members and encourage you to join to receive all the benefits. However, even if you don't join, you're welcome to participate in the event. Be sure to check your email this Wednesday to be the first to know what we have planned.

By the way, Wednesday, April 1st is National Walking Day. We started planning special events (that included our stores) months ago. And, while we can't all come together in the way we originally planned, we believe it will be a special moment to come together outside, and on Instagram @talbotsofficial to take a walk and participate as a community (6 feet apart) across the country. Please be sure to follow us, post and share!

In closing, we want you to know that we remain dedicated to honoring the relationships we have forged over seven decades and offer our unwavering optimism for the future. We'll keep you posted on when we reopen and will be excited to welcome you back into our stores. Meanwhile, we're here to support you if you need help with a purchase or a return, or some advice on fit—you can always speak to one of our customer service specialists at 1-800-825-2687.

Warm Regards,

Lizanne Kindler

Lizanne Kindler,
CEO












Tuesday, March 17th

As our customer, you are part of our Talbots family–and that's why we are reaching out to you. It goes without saying that our thoughts are with everyone affected by the global outbreak of the coronavirus (COVID-19), and that's why effective today, we've decided to temporarily close all of our stores in order to help protect our communities and contain the spread. Our stores will be closed by end-of-day March 17th, and we expect to open on March 31st.

Because the safety and well-being of our customers and associates remains our top priority, we want you to know that we're monitoring the situation closely and responding to the rapid changes every day.

We'd love for you to still visit us online at Talbots.com, and if you need help with a purchase or a return, or some advice on fit–you can speak to one of our customer service specialists at 1-800-825-2687.

We remain dedicated to honoring the relationships we have forged over seven decades and offer our unwavering optimism for the future. We'll keep you posted on when we reopen and will be excited to welcome you back into our stores.

And as always, keep in touch and stay connected by signing up for our emails.

Thank you for your loyalty.

Lizanne Kindler

Lizanne Kindler,
CEO












Friday, March 13th
To our Talbots Family,

I am reaching out to you directly, as the coronavirus (COVID-19) is impacting our communities more and more every day. Please know that the safety of our customers, our associates and their families is our first priority and at the very heart of every decision we make.

We are closely following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO)—and for now, it's necessary for us to change the way we live and work.

We're taking steps continuously by cleaning common areas including counters, door handles, clothing racks and registers to provide you with a healthy, safe environment. The cleanliness of our stores and offices is of the highest importance. We'll continue to monitor the situation and guidance from the CDC, as well as local government officials in your area.

As of this moment, our stores remain open and we want to make it easy for you to get what you want when you want it. At Talbots.com, we offer buy online and pickup in stores as well as several shipping options. And if you find yourself needing a little inspiration, follow us on Instagram @talbotsofficial.

It’s moments like these that make us grateful for our Talbots family of customers and associates. We want you to know how much we truly appreciate you.

Stay safe and healthy.

Warm Regards,

Lizanne Kindler

Lizanne Kindler,
CEO